Contact

Proc. 00 — Identity

Rev. 2026-08

Kervintz
Noel

Software Engineer — Pre-Flight Checklist

LocationBoston, Massachusetts
DisciplineFull-stack & Site Reliability
Experience12 years
StatusOpen to full-time
ResumeDownload PDF
Get in touch

I ran production systems before I built them.

Years of enterprise IT and infrastructure work, then site reliability engineering at a Fortune 100 company — investigating production failures across distributed cloud services. Now I build full-stack products end to end.

About

Where the reliability instinct came from, and why it shows up in the code.

I live in Boston, where I build web applications and the infrastructure underneath them. I started programming in high school in Haiti and moved to the United States to build a career in tech — teaching myself to code while working in IT, until I committed fully to software development in 2019.

I build for longevity — systems that stay reliable long after the launch excitement fades.

I built my technical foundation through years of hands-on IT and systems work at Hamilton Brook Smith Reynolds, MassArt, and Brown Rudnick — Active Directory, desktop infrastructure, ticketing systems, Windows Server, VMware, and the full lifecycle of onboarding and offboarding users. That grounding is why I think about reliability first.

I grew from technical support into platform and site reliability engineering, troubleshooting production failures across distributed cloud services and building internal tools that improved visibility into system health and operational issues.

Outside of code, you'll find me doing lawn care, knee-deep in a handyman project around the house, or firing up the grill with my wife and my two boys.

Download CV — PDF

Record

Twelve years from help desk to site reliability engineering — the roles where I learned how production systems actually break.

  1. Jun 2025 — Present

    Current

    Independent Engineer

    Self-DirectedBoston, MA

    Building across mobile, web, and infrastructure, with four independent products owned end to end — from architecture and implementation through testing and release. Currently expanding that work into AI engineering through a focused program of advanced coursework and production-oriented projects built in public

    • React
    • React Native
    • Next.js
    • AWS
    • TypeScript
    • Supabase

  2. Jan 2023 — Jun 2025

    Site Reliability Engineer

    Liberty Mutual InsuranceBoston, MA

    Investigated production issues across distributed cloud services, APIs, and event-driven systems, driving root-cause analysis with engineering teams. Analyzed internal and third-party APIs to identify technical debt and failure patterns. Built a React-based internal dashboard to visualize system health and improve operational visibility. Monitored production environments using Datadog and BigPanda, correlating alerts to reduce noise and accelerate resolution.

    • AWS
    • React
    • Datadog
    • BigPanda
    • Python
    • GitHub Actions

  3. Jun 2019 — Nov 2021

    Enterprise Applications Support Specialist

    Brown Rudnick LLPBoston, MA

    Administered and supported enterprise legal technology platforms (iManage Work, Aderant Expert, Intapp, CompuLaw) across eight international offices, serving as primary escalation point for application-level incidents. Designed onboarding documentation adopted firm-wide that reduced new-hire ramp-up time by ~15%. Proactively identified recurring failure trends and drove process improvements that reduced repeat incident volume. Managed 40+ daily support requests while maintaining SLA compliance.

    • iManage
    • Aderant Expert
    • Intapp
    • CompuLaw
    • ServiceNow

  4. Aug 2018 — Apr 2019

    Desktop Support Analyst

    Massachusetts College of Art and DesignBoston, MA

    Delivered end-user support for faculty, staff, and students across a public higher-education environment. Deployed, imaged, and configured 100+ Windows and macOS devices. Led software packaging and deployment to classrooms using PDQ Deploy. Collaborated on Windows 7 to Windows 10 migration and maintained accurate device configuration documentation.

    • Active Directory
    • PDQ Deploy
    • Windows
    • macOS
    • SCCM

  5. 2014 — Jul 2018

    IT Support Specialist

    Full-Time & Contract RolesBoston, MA

    Provided Tier 1 and Tier 2 support across enterprise and academic environments. Supported Windows and macOS endpoints, printers, conferencing tools, and mobile devices. Handled user access, authentication, and account troubleshooting in Active Directory environments. Executed scripted and command-line tasks for deployments, logging and resolving tickets in accordance with SLA expectations.

    • Active Directory
    • SCCM
    • PDQ Deploy
    • ServiceNow
    • Zendesk

Current

Six AI engineering courses, and four production projects planned — the first is underway. Started June 2026 and still running; no deadline, I move course by course.

Sprint progress

21%

25.0 of 120.5 course hours

Complete1/6
Active1/6
Milestones0/5

Courses

  1. 01

    AI Builder: n8n Agents & Voice Agents

    • n8n
    • Voice Agents
    • Automation

    100% · 14.5h

    Complete
  2. 02

    AI Engineer Agentic Track

    • Agents
    • MCP
    • LangGraph
    • CrewAI

    50% · 21h

    In progress
  3. 03

    Coding With AI — Planning To Production

    • AI Tools
    • Cursor
    • Workflow

    0% · 16.5h

    Standby
  4. 04

    AI Engineer Core Track

    • LLMs
    • RAG
    • QLoRA
    • Embeddings

    0% · 33.5h

    Standby
  5. 05

    AI Engineer Production Track

    • AWS Bedrock
    • Lambda
    • Deploy at Scale

    0% · 18.5h

    Standby
  6. 06

    AI Coder: Claude Code & Coding Agents

    • Claude Code
    • Coding Agents
    • MCP

    0% · 16.5h

    Standby

Projects — 1 of 4 started

Project 01

In progress

SRE Runbook AI

Paste an incident alert, get a structured runbook and postmortem back instantly. A Next.js app powered by the Claude API — built from five years of real incident response.

  • Define alert schema and runbook output format — not started
  • Build Claude API integration with structured prompts — not started
  • Create UI: paste alert, get runbook — not started
  • Add postmortem generation mode — not started
  • Deploy with a live demo — not started
  • Next.js
  • Claude API
  • Supabase
  • Tailwind CSS
  • Vercel

View case study

Notes

What I learned and what broke. Written as I go, not after the fact.

Posts live here first. I'll start cross-posting them on Hashnode.

Contact

If you're hiring, tell me about the role and the team — I'd rather hear about the problems than the perks. If you're building something and want to compare notes, that works too.

All three fields required

This is where I'll reply.

A few lines is plenty — the role, the team, or whatever you want to ask.